Altitude Call Center
Altitude Software is the leading independent contact center vendor for unified interaction solutions. The Altitude uCI™ (Unified Customer Interaction) suite over IP manages, measures, and improves relationships with customers from small to large organizations worldwide. Altitude Software is also recognized for its leadership in the contact center outsourcing market.
Altitude Unified Customer Interaction suite
Altitude uCI suite – is a comprehensive solution that enables you to manage customer interactions in a multimedia contact center environment. Altitude Software delivers total suite and modular unified customer interaction solutions that enable companies to automatically respond to changing business needs, improve the overall customer service and achieve a significant return on investment.
Altitude assures a seamless integration with third-party systems, Altitude has developed Altitude Integration Server that exposes Altitude uCI functionality and creates an integration framework based on Microsoft .Net technology and standard protocols, such as DCOM, SOAP, XML RPC, and Web Services. This platform also exports JAVA and C/C++ APIS, being capable of interoperating with any environment.